Refund policy

RETURN & REFUND POLICY

Tidalor

Last updated: 01/01/2026

1. Overview

At Tidalor, we want you to be completely satisfied with your purchase.
This Return & Refund Policy explains the conditions under which returns and refunds are accepted for products purchased through tidalor.com.

By placing an order on our Website, you agree to the terms outlined below.

2. Return Eligibility

We accept returns under the following conditions:

  • Returns must be requested within 30 days of delivery.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging, where applicable.

If the product arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery and provide photo or video evidence clearly showing the issue.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Damage caused by misuse, abuse, or improper handling

  • Normal wear and tear

  • Items returned outside the 90-day return window

  • Delivery delays caused by the shipping carrier

4. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, except when the item is damaged, defective, or incorrect.

  • Original shipping fees (if any) are non-refundable, unless otherwise required by law.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your payment provider.

Please note that it may take additional time for the refunded amount to appear on your statement, depending on your bank or credit card issuer.

6. How to Request a Return

To initiate a return or refund request, please contact us by email with the following information:

  • Order number

  • Description of the issue

  • Photo or video evidence (if applicable)

Once your request is approved, we will provide return instructions by email.

7. Contact Information

For any return or refund inquiries, please contact us at:

Email: