Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on the website https://tidalor.com/, operated by Tidalor, with registered address at phone number, and contact details email and telephone. By placing an order through our store, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
In case of stock shortages or issues during order preparation, the customer will be notified via the email address provided.
2. Shipping Methods, Areas, and Delivery Times
We ship to United States of America.
Available shipping methods:
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Standard shipping: 10 to 20 business days.
The indicated delivery times are estimates and may vary due to external factors such as logistics operations, customs procedures, weather conditions, or other circumstances beyond Tidalor’s control.
3. Shipping Costs
Shipping costs are displayed and calculated at checkout before completing the purchase, based on destination, weight/volume, and the selected shipping method.
Free shipping is available for deliveries to United States of America.
4. Order Tracking
Once the order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor the shipment.
If you do not receive shipping information after the maximum processing and delivery time has elapsed, please contact contact@tidalor.com.
5. Deliveries and Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address or failed delivery attempts, reshipment will be subject to payment of new shipping costs.
Once the order is in transit, the delivery address cannot be modified. Address changes are only possible before dispatch, by contacting email, and only up to two business days prior to shipment.
6. International Shipping and Customs
Orders shipped outside the country of origin may be subject to customs duties, taxes, or import fees determined by the destination country’s customs authorities.
Such charges, if applicable, are the responsibility of the customer and are not controlled by Tidalor.
Customs procedures may add additional time to the estimated delivery period.
7. Delayed, Lost, or Transport-Related Issues
In case of unusual delays or lack of tracking updates, customers must contact the assigned shipping carrier directly once the tracking number has been provided after dispatch.
If the carrier confirms a lost shipment, the customer should follow the carrier’s procedures, and further steps will depend on the carrier’s resolution.
8. Receipt and Inspection
We recommend inspecting the package externally upon delivery.
If visible damage or signs of tampering are detected, please note this on the carrier’s delivery receipt and document the issue with photos of the package and shipping label.
For damaged or defective items after delivery, please refer to our Returns and Refunds Policy available at https://tidalor.com/policies/refund-policy.
9. Cancellation Before Shipment
Order cancellation is possible only on the same day the order is placed, provided it has not yet been dispatched.
If the order has already been handed over to the carrier, the customer must wait for delivery and follow the procedure outlined in the Returns and Refunds Policy at https://tidalor.com/policies/refund-policy.
10. Changes to This Policy
Tidalor reserves the right to modify this Shipping Policy at any time. Updates will take effect upon publication on https://tidalor.com/.
11. Contact
For any shipping-related inquiries:
Email: | Phone: